FREQUENTLY ASKED QUESTIONS

Information of role guidelines

Employer

To send new maids for medical checkups under FOMEMA.
To allow the maid to assist in housework only.
To provide a room, food and adequate rest time.
To ensure maids do not marry locals.
To pay salary by first week of each month and to keep record of payments.
To report to the immigration department if the maid is going missing or passes away.
To bear the cost of sending maid back to her country once the employment contract ends.

Maid

To carry out job description as stated in the employment contract.
Not to run any business.
To follow instructions from the employer as stated in the contract.
To take care of children or parents in the care of the employer.
Not to get pregnant or give birth in Malaysia.

Maids Agencies

Upon request to bring in a maid, it must get approval from government departments.
To prepare a profile of the maid and ensure she fulfills an employer’s need.
To replace a maid within three months if she fails the medical checkup.

Immigration Department

To confirm if the maid’s working pass is original and to approve temporary working permit.
To issue a memo as and when the maid returns to her country of origin.
To investigate reports of lost passport or runaway maid.

Labour Department

To enforce the terms and conditions in the foreign maid contract.
To monitor maid agencies.

Police

To look into physical and sexual abuse reports and for missing maids.